RMA Request

Return goods (RMA request)

Please use the following steps to arrange goods return.

DO NOT RETURN ANY GOODS UNTIL YOU RECEIVE AN RMA AUTHORISATION NUMBER. Goods received without an authorisation number cannot be processed and will be held pending contact.

RMA request form

Incorrectly supplied is where a part is received that was not ordered.
Dead on Arrival (DOA) is where a part is found not to be working immediately upon first use.
Standard Warranty is where the part is returned to us for evaluation, and if warranty is accepted then the part is replaced or repaired and returned to you.
Advanced Warranty is where a replacement part is billed and sent out to you before we receive the original part for evaluation. If warranty is accepted we will then credit you for the replacement part that was sent out.
Change of Mind (Return for Credit) is where goods are no longer required and are being returned for credit. Goods must be returned within three months of the invoice date, in original condition and packaging. A 20% re-stocking fee applies. Custom products and special orders cannot be returned.
Proof of purchase is required
The date shown on your Incite Fire invoice. This determines which return options are available.
Please select the product range that best suits the item
eg. Hochiki Smoke Detector, or ALK-AS
The RMA will not be processed without adequate information of the fault and serial numbers where available.
Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Nothing in this form limits or excludes any rights or guarantees you may have under the Australian Consumer Law that cannot lawfully be excluded.